Shipping Policy

Our Commitment to the Global Rider

At Motorcycle Tops Store, we understand that your gear is an extension of your riding identity. Whether you’re navigating city streets or exploring mountain passes, the right equipment makes all the difference. Our curated collections—from versatile 4 Season gear and cozy Heated Jackets & Vests to premium Leather and protective Textile apparel—are selected with performance and fit as the top priorities. This policy is designed to support your journey, ensuring you get gear that matches your passion and protects your adventure.

Shipping Information

We ship globally (excluding some remote areas and specific regions in Asia). All orders are processed within 1-2 business days from our Las Vegas facility.

Accepted Payment Methods

We accept all major credit cards and secure online payments via: Visa, MasterCard, JCB, and PayPal.

The Returns & Exchanges Process

We offer a 15-day return window from the date you receive your item. Our process is straightforward, rider-focused, and built on trust.

1. Initiate Your Request

   Within 15 days of receiving your order, contact our support team at [email protected] with the subject line “Return/Exchange Request”. Include your order number and reason for the return/exchange.

2. Receive Instructions & RMA Number

   Our Las Vegas-based support team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship any items without an RMA number.

3. Package and Ship

   Securely package the item in its original packaging with all tags, accessories, and documentation. Include a copy of your packing slip or the provided RMA form. Ship to:

   Motorcycle Tops Store – Returns
   1790 Hickory Ridge Drive
   Las Vegas, NV 89101 USA

   Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to our error (wrong or defective item). We strongly recommend using a trackable service (DHL, FedEx, EMS) for your protection.

4. Inspection & Processing

   Once received, our gear experts will inspect the return within 3-5 business days. Upon approval, we will immediately initiate your refund or exchange process.

Refund Timeline & Method

Refunds are processed to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).

• Credit/Debit Card & PayPal Refunds: Once we process the refund, it typically appears in your account within 5-10 business days, depending on your bank or PayPal’s policies.
• You will receive an email confirmation once your refund has been issued.

Exchanges

Need a different size or color? Exchanges are handled as a return and a new purchase. For the fastest service—especially for popular items from our Summer or Winter collections—we recommend placing a new order for the desired item to ensure availability. Once your return is approved, we will expedite the refund for the original item.

Non-Returnable Items

For safety, hygiene, and in line with premium riding gear industry standards, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Any item from the Leather collection that has been tried on with any product (like deodorant, cosmetics) or shows wear marks that affect the material’s integrity or resalability.
• Any gear (including Riding Shirts, Textile jackets, or Heated Vests) that shows signs of wear, has been altered, washed, or has had its tags removed.
• Items not in their original, undamaged packaging with all protective liners and tags attached.