Hey Riders! Whether you’re gearing up for your daily commute, a weekend canyon run, or a cross-continent adventure, we’re here to help. Below you’ll find answers to the most common questions about our premium gear, global delivery, and rider-focused services.
🌍 Orders & Global Delivery
Where do you ship, and are there any restrictions?
We ship globally to riders worldwide! However, due to current logistics constraints, we are unable to ship to parts of Asia and select remote regions. Our network is built for reliability, ensuring your gear arrives as ready as you are for the open road.
What are my shipping options and costs?
We offer two clear, rider-friendly options:
1. FAST & TRACKED Standard Shipping
• Carriers: DHL or FedEx
• Cost: Flat rate of $12.95
• Timeline: 10-15 days after dispatch
• Perfect for: Upcoming rides or seasonal gear needs
2. ECONOMICAL & FREE Shipping
• Carrier: EMS (Economy Mail Service)
• Cost: FREE on all orders over $50
• Timeline: 15-25 days after dispatch
• Perfect for: Planned purchases and value-maximizing riders
1. FAST & TRACKED Standard Shipping
• Carriers: DHL or FedEx
• Cost: Flat rate of $12.95
• Timeline: 10-15 days after dispatch
• Perfect for: Upcoming rides or seasonal gear needs
2. ECONOMICAL & FREE Shipping
• Carrier: EMS (Economy Mail Service)
• Cost: FREE on all orders over $50
• Timeline: 15-25 days after dispatch
• Perfect for: Planned purchases and value-maximizing riders
How long does order processing take?
Once your payment is confirmed, our team springs into action! Order processing takes 1-2 business days. We carefully pick, pack, and prepare your curated gear at our facility in Las Vegas before handing it to our carrier partners.
🛡️ Products & Gear
What brands and types of gear do you carry?
We curate top-tier, protection-first gear from renowned brands like REV’IT!, Dainese, and Klim. Our collections are designed for every riding condition and style:
• Seasonal: Summer, Winter, and 4-Season gear
• Specialized: Heated Jackets & Vests, Leather, Riding Shirts, Textile
Every product is selected for its craftsmanship, safety, and versatility—whether you’re a daily commuter, weekend warrior, or adventure tourer.
• Seasonal: Summer, Winter, and 4-Season gear
• Specialized: Heated Jackets & Vests, Leather, Riding Shirts, Textile
Every product is selected for its craftsmanship, safety, and versatility—whether you’re a daily commuter, weekend warrior, or adventure tourer.
How do you ensure product quality and value?
Our direct-deal model saves you 20-40% on premium brands without compromising quality. Each piece is chosen for its rider-focused design and durability. We stand behind every jacket, vest, and shirt that leaves our warehouse—your investment in performance and protection is guaranteed.
🔁 Returns & Exchanges
What is your return policy?
We want you to ride with complete confidence. If anything isn’t perfect, you have 15 days from the receipt of your order to initiate a return. Please contact our team at [email protected] with your order number, and we’ll guide you through the simple process.
Are there any conditions for returns?
Returned items must be in unused, original condition with all tags and packaging intact. We recommend checking gear fit and finish upon delivery to ensure it meets your expectations for the road ahead.
💳 Payments & Security
What payment methods do you accept?
We accept all major rider-preferred payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout is secure, simple, and designed to get you back to planning your ride, not fussing with forms.
Is my payment information secure?
Absolutely. We use industry-standard encryption and trusted payment processors to ensure your financial details are protected. Ride easy knowing your transaction is as secure as your gear.
📦 Tracking & Delivery Support
How do I track my order?
The moment your order leaves our Las Vegas facility, you’ll receive a shipment confirmation email with your tracking number. Use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your gear’s journey right to your doorstep.
What if I’m not home for delivery?
Our carrier partners require someone available to receive the package at your provided address. Please ensure your delivery details are accurate to avoid delays. For specific carrier instructions, refer to the tracking information provided.
Still Have Questions? We’re Here to Help.
Our small but dedicated rider-support team is ready to assist. For the fastest service regarding orders, shipping, or gear advice, contact us:
Email: [email protected]
Address: Motorcycle Tops Store, 1790 Hickory Ridge Drive, Las Vegas, US 89101
Please have your order number ready when contacting us.
Ride Safe. Gear Up. Explore the Road.
